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29/11/2019

Aim of the partnership is to support customers across all industries by providing modern customer communications solutions within the digitalization process

IT and consulting company msg and software manufacturer kühn & weyh will be working together as strategic partners in the field of customer communications management (CCM). kühn & weyh’s software products will serve as the basis for providing customers with end-to-end solutions for document creation and output management.

With digital transformation advancing at such a rapid pace, the issue of customer communications management has become one of the key aspects of companies’ digitalization strategies. After all, many companies are facing the same challenge of qualitatively and economically optimizing existing – primarily print-based – customer communication, while also establishing a digital infrastructure for future customer communication.

The partnership will allow the two companies to work together to create attractive offers for new and existing customers. Serving as the base product is kühn & weyh's technological market leading “M/Series” CCM solution with a few msg products connected to the base product. msg, on the other hand, brings expertise in the fields of strategy consulting, project management and migration to the partnership. “With their strong industry and consulting expertise, msg has key know-how that we greatly benefit from,” says Matthias Abel, Director of kühn & weyh Software GmbH. “Together, we create the perfect basis for solutions that help our customers take CCM to a brand new level.”

Customers benefit from the close collaboration between software provider kühn & weyh and industry and implementation specialist msg, as it gives them access to innovativeCustomers benefit from the close collaboration between software provider kühn & weyh and industry and implementation specialist msg, as it gives them access to innovativetechnologies, project management and documentation migration from a single source. “Wehave worked closely with kühn & weyh for many years and on a variety of projects,” saysAxel Stein, Division Manager at msg. “Given our very good cooperation to date in the field ofoutput management and the current market demand, a strategic partnership between msgand kühn & weyh was simply a logical conclusion for us.”