Flexibly reacting to the challenges in commerce
We assist chain stores and online retailers with strategic IT consulting through to the implementation of intelligent software systems. The various – sometimes contradictory – challenges in retail require an exceptionally high degree of flexibility:
- Customers increasingly value personalized services while simultaneously demanding sustainable action.
- For years, chain stores have been exposed to the pressure of online trade; online retailers, in turn, are confronted with capacity limits of logistics service providers.
- Legal and social conditions are changing continuously. A current example for this is the Supply Chain Act.
- The Corona pandemic has highlighted the responsibility of retailers as part of the critical infrastructure for the security of supply for the population.
One key to meeting these and other challenges is digitalization. Increasing networking is enabling new and also cross-industry business models. IT has gradually developed from an enabler to a key success factor and driver.
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