Unleash Your Automation Potential – With Cognitive Process Automation (CPA)
Digitalization is revolutionizing our work environment, with innovative technologies like Robotic Process Automation (RPA) at the forefront of this transformation. RPA enables the automation of repetitive, rule-based tasks through digital software robots—efficiently, accurately, and reliably.
With our pioneering approach, Cognitive Process Automation (CPA), we take automation a step further. By combining the strengths of Artificial Intelligence (AI), RPA, and Business Process Management (BPM), we create tailored automation solutions. Our goal? Maximum efficiency and lasting value for your business.
Together, we identify automation opportunities, optimize your processes, and help you unlock the full potential of these technologies. Embrace CPA – and shape the future of your business.
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End-to-end Automation
The combination of modern technologies enables digital end-to-end processes for customers and employees.
Business Process Management
BPM enables transparent status overviews, end-to-end monitoring, and cross-organizational orchestration. Thanks to a low-code approach, processes are implemented faster and more efficiently.
Robotic Process Automation
Automation via the user interface reduces errors, relieves employees, increases satisfaction, and ensures constant availability. Processes and IT interfaces are implemented quickly and easily.
Cognitive Automation
Models utilize unstructured data to classify and transform it into a structured, categorized format that can be processed automatically.
Our all-in-one solution: msg.ClaimsBot & RPA
With msg.ClaimsBot and RPA, you optimize your claims processing—fast, efficient, and customer-friendly.
Features at a glance
- 24/7 Customer Interaction: Via claims hotline, website, or app.
- Automatic Data Capture: Converts voice and text information into structured data.
- Backend Integration: Seamless data verification.
- Fully Automated Claims Processing: Automatically reports and creates standard cases.
- 24/7 Process Execution: Continuous claims handling.
- Semi-Automated Support: For complex cases.
Digitalization of Claims Reporting
This offer has been developed together with msg Claims Management, Neohelden and msg.PIA.
By automating daily routine tasks, employees can focus on value-adding processes
Cost reduction
Automation of manual routine tasks leads to a significant reduction of costs and thus directly to significant cost savings.
Growth
Higher process efficiency enables insurance companies to manage a significantly larger portfolios with the same number of employees. Thus, the shortage of specialists does not become an obstacle for growth.
Customer satisfaction
Customers can now use their employees for value-adding processes, such as in customer service. Efficient automation also accelerates customer processes and enables a better customer experience (by using chatbots, for example).
Quality
With CPA, you can significantly reduce the error rate. At the same time, all applications have detailed logs that allow you to trace all executed process steps.
5 reasons to automate with msg
1. All-in-One Solution
Consulting, implementation, and operation – we guide you from idea to successful automation.
2. Best Practices for Efficiency
Proven approaches and pre-built solutions ensure fast, sustainable results.
3. Value-Driven Process Analysis
We identify automation potential and develop solid business cases.
4. Roadmap for Success
A clear plan to increase straight-through processing rates and drive sustainable efficiency.
5. Comprehensive Support
From implementation to training – we are your partner for a seamless transformation.
Our Partners
Strong partners are part of our DNA.
