Digitalisation in the ÖGD: more resilience, better care
The Public Health Service (ÖGD) plays a central role in protecting and promoting the health of the population in Germany. Especially in times of crisis, such as during the COVID-19 pandemic, the ÖGD takes on essential tasks - from monitoring infectious diseases to coordinating vaccination campaigns.
In order to strengthen the crisis resilience of the ÖGD, optimise internal collaboration and collect high-quality data, it is crucial to increase the level of digital maturity across the board. msg supports public institutions in successfully shaping this digital transformation - with customised solutions for the digitalisation of the ÖGD that increase efficiency and sustainably improve healthcare.
msg - your digitalisation partner for the ÖGD
msg supports the ÖGD in implementing the BMG's maturity model and ensures an efficient digital transformation in all eight dimensions. We develop customised digital strategies, optimise IT interoperability and strengthen IT security.
The digitalisation of the ÖGD offers numerous advantages, but also brings challenges that need to be overcome in order to ensure crisis resilience in the digital transformation. A key problem is the lack of interoperability of IT systems, which means that data collection and the exchange of information are often inefficient and insecure. This is particularly critical as the often highly sensitive data must be protected in accordance with the strict requirements of the GDPR. The use of new technologies is made even more difficult by insufficiently qualified personnel in the areas of data protection and data management.
msg supports the ÖGD as a trusted digitalisation partner in the successful implementation of the maturity model of the Federal Ministry of Health (BMG). We support the ÖGD in all eight dimensions to ensure an optimal digital transformation. We offer customised digitalisation strategies, clear responsibility structures and monitoring of the digitalisation budget to ensure a targeted and efficient transformation.
We optimise technical coordination for the interoperability of IT systems to ensure the best possible use of resources. Our innovative communication strategies sensitise employees, encourage their participation and support them with targeted training courses. We document, automate and evaluate processes through process digitalisation in the health authorities. We optimise IT service processes according to your needs and support you in the procurement and management of IT infrastructures. In doing so, we take into account and improve IT security management and sensitise specialists in dealing with IT security risks and attacks.
For a modern, citizen-centred administration, we strengthen interaction through digital services such as online advice, appointment bookings and applications.
With our comprehensive expertise, we support the ÖGD in increasing its digital maturity and successfully implementing the digital transformation.
Dimensions of the maturity model
- Improving support from specialised applications (e.g. through DMS connection)
- Optimisation of technical interoperability (e.g. via target IT system maps)
- Expansion of data analysis and reporting
- Development of requirements management and documentation
- Improving data protection (e.g. by revising the data protection concept)
- Support in strengthening cooperation within the public health department
- Strengthening cooperation between health authorities and with regional authorities (e.g. through the use of digital exchange formats)
- Expanding cooperation with external stakeholders
- Optimisation of interaction with citizens
- Strengthening interaction (e.g. by offering digital advice, online appointment bookings, online applications, provision of information)
- Optimisation of IT security management
- Improving the handling of IT security risks and attacks
- Expansion of identity and access management
- Creation of the digitalisation strategy
- Support in defining responsibilities
- Monitoring the digitalisation budget
- Support in sensitising employees (e.g. drawing up a communication strategy)
- Support with participation
- Creating training concepts / organising training courses
- Creation of process documentation (e.g. with Picture)
- Process automation (e.g. with Robotic Process Automation)
- Support in the creation of overarching processes
- Evaluation of processes
- Definition of IT workstations
- Support with the organisation of IT procurement
- Support with the procurement of IT infrastructure
- Optimisation of IT service processes
Selected references
msg ÖGDigital-Podcast
In the ÖGDigital podcast, we discuss digitalisation in the public health service with experts. Discover more about the ÖGD and how digitalisation is changing the public health service in the long term.
Do you have any questions? Where can we support you?
With many years of experience in the digitisation of public administration, msg is driving the transformation of the ÖGD forward. We offer more than just standard solutions - we combine comprehensive specialist knowledge in the healthcare sector with in-depth expertise in the digitalisation of public administrations. Our many years of experience and numerous successful projects at federal, state and municipal level enable us to precisely understand the specific challenges of the ÖGD and tackle them in a targeted manner. We work closely with our partners and other business units to offer you customised solutions that meet your individual needs.
Uwe Koblitz is Head of Public Health Services at msg and has been with the company since 2016. His focus is on the digitalisation and optimisation of processes in the ÖGD. He manages projects at federal level in the Federal Ministry of Health (BMG), at state level and directly in health authorities. He regularly organises the ÖGD Forum for the exchange of information between health authorities.