Customer
Large German retail chain with more than 1,500 stores.
The challenge
- To make the returns process convenient for the end customer.
- At the same time, the returns effort for the retailer should be reduced.
Solution
- A web portal that allows customers to carry out returns processes independently.
- The web portal checks whether a complaint is possible. It then provides “print at home” returns labels.
Customer benefits
- The returns portal allows the end customer to independently return items under warranty.
- Reduction of the effort involved in returns in the stores.
- Stronger integration of the online sales channel with the store system.
msg's services
- Parallel development and implementation of the requirements in a web application in close cooperation with the customer's relevant specialist department
- Feature-based further development of the application.
Technologies & tools
- Java
- Spring Boot
- Vue.js
- PostgreSQL
Data & facts
- Implementation period: 2 months
- Team: 2-3 people
