Process consulting

msg digital services

IT service management: the basis for your digital success

In the age of digitalization, there is no business without IT, and no IT without professional IT service management (ITSM). To achieve this, we make IT service management competitive and optimized for your digital strategy.

Your contact

Bernhard Allwang

Managing Director msg services gmbh

+49 89 96101 2500

Info.services@msg.group

Your added value

Optimal support of core business through customer- and service-oriented IT
Compliance with agreed service levels through uniform operational standards
Optimization of resource input and minimization of operating costs through integration of process flows
Increased quality and security through a customized optimization concept based on a defined modular principle
Sustainable project success through a new ITSM culture of measurement, monitoring and continuous improvements

Our expertise

Best practices from ITIL v3/4 and COBIT: Expertise in recognized ITSM standards
Process engineering: From the analysis to (re) design of your ITSM processes
Tool process integration: As independent consultants, we find the custom-fit solution
Service-based organization: Further development of the IT organization towards a consistent focus on the provision of IT services

Extracts from our projects

msg publications

Digital solutions instead of pen and paper

The Berlin Senate Department for Education, Youth and Family (SenBJF) is handling the organization and implementation of the German Motor Skills Test (DMT) digitally throughout and therefore quickly, efficiently, transparently and securely in a web application and a mobile app.