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Service center

msg digital services

Efficient IT services for smooth business processes

The msg Service Centre is our service offering that focuses on the provision of IT support and services for companies. It provides a central point of contact for all customer IT requirements and enquiries and ensures that problems and faults are resolved quickly and effectively. The msg Service Centre comprises a wide range of services, such as service desk, incident management, problem management and change management. These services are designed to ensure that customers' IT infrastructure runs smoothly and that they have access to the IT resources they need at all times.

Your contact

Bernhard Allwang

Managing Director msg services gmbh

msg Services Desk - Services

Your added value

  • Single Point of Contact (Central ServiceDesk)
  • We are an "accessible" service desk with personality
  • Available 24/7 for our customers
  • Modern ITSM ticket system and ACD system
  • Customer-specific SLAs and KPIs

Our expertise

  • High first-time resolution rate by IT specialists
  • Support in German and English
  • IT Service Management tools & processes
  • Servicedesk (full) outsourcing​
  • IT support (first level support)
  • Product support & IAM services
  • Escalation & crisis management

Extracts from our projects

msg publications

The Berlin Senate Department for Education, Youth and Family (SenBJF) is handling the organization and implementation of the German Motor Skills Test (DMT) digitally throughout and therefore quickly, efficiently, transparently and securely in a web application and a mobile app.

Success Story emagine Group

MV-WERFTEN is using a scanner feedback system (SRS) to digitalize and automate the processes involved in recording, managing and analysing cable laying data during the construction of the “Global Dream” cruise ship.

msg publications

MV-WERFTEN is using a scanner feedback system (SRS) to digitalize and automate the processes involved in recording, managing and analysing cable laying data during the construction of the “Global Dream” cruise ship.

Success Story Worldhotels

MV-WERFTEN is using a scanner feedback system (SRS) to digitalize and automate the processes involved in recording, managing and analysing cable laying data during the construction of the “Global Dream” cruise ship.

msg publications

The Max Delbrück Center for Molecular Medicine (MDC) is implementing an efficient and transparent digital project and portfolio management system based on Microsoft SharePoint Server 2019.

msg publications

The Goethe-Institut has changed its IT service provider and moved its entire technical equipment to the high-security data centers of msg.

Success Story Lette Verein

The Lette Verein handles apprenticeship application processes transparently and in compliance with GDPR using digital workflows in a low-code app based on Microsoft Power Platform.

msg publications

In close cooperation with msg services, A.T.U realized a forward-looking migration of the migration of the Microsoft infrastructure and optimization of IT service management.

The Service Centre - all important information in the video (only available in german)

Do you want to make your IT fit for the future?

We are happy to support you on your way!