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Customer

• Large German retail store chain with more than 1,500 stores

Challenge

• The return delivery process is to be designed to be convenient for the end customer.
• At the same time, the effort involved with returns is to be reduced for retailers.

Solution

• A web portal that allows customers to handle their returns processes independently.
• The web portal checks whether a complaint is possible. It then provides “print at home” returns labels.
  
  

Customer Benefits

• The return delivery portal allows end customers to independently return products that are covered by warranty.
• Reduction of the effort related to returns in stores.
• Closer integration of the online sales channel with the store system.
  
  

Services of msg

• Parallel creation and implementation of the requirements in a web application in close collaboration with the customer's responsible specialist department
• Feature-based further development of the application.

Technologies & Tools

• Java
• Spring Boot
• Vue.js
• PostgreSQL

Data & Facts

• Implementation period: 2 months
• Team: 2-3 persons