More efficient and cost saving with AMS
With Application Management Services, you will become more efficient and save costs – in the operation and further development of your systems. Increase user satisfaction with excellent services and high quality.
We take over user support, system monitoring and service management for all support levels. Our consultants are available on site and via the Internet at flexibly negotiable service times.
As an international company, we enable attractive conditions and modern shoring models. We have long-term AMS know how, ITIL-certified employees and in-depth SAP BI and Analytics expertise. We manage your IT service management processes.
We assist you with classic approach models and also agile approaches such as DevOps. We plan the service switch for a smooth takeover of your support processes.
- Efficient operation of BI and Analytics applications
- Flexible service capacities at transparent conditions
- Defined Service Level Agreements (SLAs)
- Optimized costs through high scalability
- Using external know-how and AMS special expertise
- Improved service quality and high level of user satisfaction through excellent service in consultant quality
- Single point of contact (SPoC)
- Internal resources can be used for innovative topics
- Ensuring business processes while taking into account IT governance aspects and legal framework conditions
Range of services (example)
- Monitoring ETL processes and troubleshooting
- Dispatching and processing tickets and support requests
- Creation of AMS reporting to ensure service quality
- Evaluating, designing and implementing change requests
- Carrying out housekeeping activities
- Accompanying test activities
- Structured transfer of developments to regular operations
- Support in ensuring data quality
- Technical support for system upgrades, release changes, support packages or system copies
- Maintenance and operation of the server landscape
With AMS to more efficieny and cost saving. When can we help you?
Please complete the form to contact us. We will get in touch with you as soon as possible.