New

Newsroom more...

msg group

A strong company group

Contact
EN

Please choose your language

Logo

About Lufthansa Digital Services

Product Management Digital Services is responsible for the quality of the Lufthansa Group's digital services. This includes, for example, online and mobile check-in, self-service bag drop and many other services. Customer satisfaction is at the heart of the further development of existing services and the design of new ones. For this reason, the projects carried out in this area are usually not purely IT projects, but also include accompanying measures such as marketing, communication and change management.

Challenge

Implementation of digitization projects to improve the customer experience

Solution

  • Pilot project to evaluate new technologies and processes in the area of baggage handling machines
  • Optimization of the user interfaces of existing baggage handling machines
  • Standardization of processes within the Lufthansa Group
  • Provision of airport maps in the Lufthansa app
  • Establishment of an iBeacon infrastructure for the provision of location-based services

Our services

  • Conception and implementation of measures to improve digital services
  • Coordination of the necessary measures with the Lufthansa Group
  • Specification of necessary changes in coordination with IT
  • Supporting the implementation and acceptance of changes
  • Conception and implementation of marketing and communication measures

Customer benefits

  • Successfully planned, coordinated and implemented projects in the Lufthansa Group
  • New machines and optimized processes simplify the process and speed up baggage handling
  • Significantly higher customer satisfaction when using the machines and digital services
  • Inspiration, orientation and indoor navigation at airports

Discover more surpluses

Reference

Forecast for vehicle components demand with markov networks

Optimize vehicle parts planning with AI. Our solutions provide accurate demand forecasts and prevent production bottlenecks.

International agierender Übertragungsnetzbetreiber

Cost reduction with Robotic Process Automation

Significant cost reduction through automation of business processes using Robotic Process Automation (RPA)

Success Story AXA

AXA Konzern AG nutzt die msg.Life Factory auf AWS

Die AXA Konzern AG wird die erste cloud-native Versicherungsplattform in Deutschland, die msg.Life Factory auf AWS nutzt.

Success Story

AXA Schweiz setzt auf ein KI-unterstütztes Migrationsverfahren

Implementierung der msg.Life Factory nach nur einem Jahr.

Success Story Migros Industrie

Migros Industrie

How the biggest detail business company in Switzerland in the Migros Industrie reduced the hypercare phases immensely by a pinpoint quality assurance, optimized test and defect processes, improved the communication between test experts and created maximum transparency through real-time reporting during an ongoing S/4 HANA Greenfield implementation together with msg Test & Quality Management.

public magazin

"Migration ist kein Paradebeispiel für agiles Vorgehen"

Die Gesamtmigration aller Fachverfahren des BVA von Köln in das Rechenzentrum des ITZBund in Bonn

Success Story WIBank

Digital Intelligence for the right business funding

Finding appropriate funding can be a real challenge. The WIBot, based on Neo, the digital voice assistant developed by msg, is revolutionizing this process across all funding categories. Thanks to this cuttingedge tool, WIBank (Wirtschafts- und Infrastrukturbank Hessen (Hesse Economic and Infrastructure Bank), a trailblazer among development banks, is now capable of processing inquiries in a more precise and rapid manner than ever before.

Reference

Reinforcement learning on systems of record

Explore how MSG uses reinforcement learning on systems of record to optimize operations. Discover innovative AI solutions for your business today!