New

Newsroom more...

msg group

A strong company group

Contact
EN

Please choose your language

Logo

Chatbot: Automated answering of natural language questions

Efficient customer interactions: msg's chatbot solutions enhance customer service with quick and accurate responses

  • Surpluses
  • Reference: Chatbot: Automated answering of natural language questions

Challenge

Citizens want to be informed by government institutions quickly, on a daily basis and simply: from latest Corona requirements to vehicle tax and tax returns. As FAQs often cannot cover all questions, a solution was needed that would answer citizens' most frequently asked questions in a cost-effective and service-oriented way. 

Solution

A chatbot equipped with a knowledge basis makes it possible to answer questions. 

Benefit

Questions can be asked in natural language on given topics. Citizens get correct answers based on the knowledge base. Automating answers eases employees' workload and frees up capacity again for productive work. 

Your contact

Holger Hornik

Head of AI & Digital Assistance systems

More about AI

msg and nordoon

3:00 pm - 4:00 pm

Streamline Processes for Freetext Purchase Requisitions

This webinar hosted by msg and Nordoon will explore how digital solutions can transform the process and experience of purchase requisitions. With insights from business stakeholders and technology providers, we will be addressing the challenges encountered in manual or hybrid systems by automating workflows.

Artificial intelligence

GenAI in practice: smart solutions with real added value

Use innovative AI technology to optimize processes and discover new business potential!

Training for MINT students

Jan 29, 2025 - msg | Ismaning, Robert-Bürkle-Str. 1, 85737 Ismaning

Kotlin-Workshop

Do you want to get to know the Kotlin programming language? Then we invite you to the Kotlin coding workshop for all MINT students.

Künstliche Intelligenz

msg.ZenTestAI: The most advanced way to test applications

msg.ZenTestAI lets you create stable UI tests without requiring any technical expertise, test code, or complicated processes. Simply describe the test cases in plain language, and they will execute seamlessly.

Reference

Forecast for vehicle components demand with markov networks

Optimize vehicle parts planning with AI. Our solutions provide accurate demand forecasts and prevent production bottlenecks.

msg news

Getting your organization GenAI-​ready

What conditions must organizations create in order to exploit the potential of GenAI solutions?

msg news

AI in highly regulated settings Example of pharmaceutical secto

The pharmaceutical industry holds high expectations for the potential of AI technologies. However, companies are facing challenges due to stringent regulatory demands that hinder smooth implementation. In the interview, Dr. Hans Klöcker, manager at msg industry advisors, sheds light

Artificial intelligence

AI algorithms for detecting faulty data in V2X communication

A comparison of classic algorithms and artificial intelligence for error detection in V2X data shows: The improved results of AI come at a high price.

AI from msg – Made in Europe

With artificial intelligence, we want to drive forward the use of AI in organisations faster and more successfully. What sets us apart: Forward-looking consulting services and products to enable value creation through data.

Learn more