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Travel & Logistics

Digitalization, e-Commerce, increasing complexity and globalization drive the logistics and tourism industry

To prepare for the changes they involve and to successfully take advantage of the opportunities they generate, companies in the tourism and logistics industries must be fast, effective and mobile. Our industry competence and our intelligent solutions for e-Commerce, transport management, mobility and tourism reservation systems are tailored precisely to those needs.

We help you create high-performance IT systems and work with you to develop efficient, flexible workflows with strategic consulting and well-thought-out IT solutions. This safeguards your investments over the long term and makes sure your business runs smoothly and continuously.

 

Travel / Tour Operators

Online offers and search engines, travel apps, internet reservation portals – digitalization has taken over the tourism industry in all its major sectors. Pressure increases as new providers from outside the industry join the market. Tour operators need to react to these challenges by making their business processes efficient and digital.

Solution

Airport Automation

We provide you with comprehensive support for the current and future challenges of airport automation: from location-based services and bag drops to biometric identification, we know the latest technologies and use them in such a way that you can fully exploit your optimization potential.

Solution

msg.BaggageChecker

The msg.BaggageChecker takes a photo of the baggage when it is checked in at the baggage machine. In the event of a subsequent damage report, the respective photo can be called up via the number of the baggage tag and compared with the reported damage.

Logistics

A dynamic market and new developments such as e-Commerce and mobile solutions offer a wide variety of business opportunities for logistics companies, but also present new challenges.

Service and Development

Referenzen

ALDI SÜD

Development partner of ALDI SÜD

msg supports the discounter in its digitalisation strategy.

Success Story AWB Köln

AWB Cologne: Detecting road damage with AI

Detecting road damage in Cologne is a time-consuming process. Together with msg, AWB investigated whether artificial intelligence could make the procedure more efficient.

msg publications

Apps and desktops from the cloud

The Heinrich Schmid Group, supported by msg services gmbh, has introduced Citrix Virtual Apps and Desktops from the cloud as well as VMware User Environment Manager and Microsoft Windows Server 2016, which shortens the logon time to IT applications and simplifies access to them.

Reference

Automated notification solution with AI voice assistance

Optimize your delivery processes with our automated notification solution, Active Avis, to improve communication and efficiency.

msg publications

Digital Services at Lufthansa

Product Management Digital Services is responsible for the quality of the Lufthansa Group's digital services. This includes, for example, online and mobile check-in, self-service bag drop and many other services. Customer satisfaction is at the heart of the further development of existing services and the design of new ones. For this reason, the projects carried out in this area are usually not purely IT projects, but also include accompanying measures such as marketing, communication and change management.

Success Story Lette Verein

Digital application processes and modern security concept

The Lette Verein handles apprenticeship application processes transparently and in compliance with GDPR using digital workflows in a low-code app based on Microsoft Power Platform.

msg publications

Electronic document interchange (EDI) for shipping companies

Commodity Supplies AG supports customers in the procurement and processing of maritime logistics services for containerised cargo. In order to be more flexible and independent of service providers, a new system was developed by msg that enables the connection of 10 shipping companies via Electronic Data Interchange, allowing automated data collection and processing as well as direct container tracking.

Success Story emagine Group

Scanner feedback system (SRS) at MV Werften

MV-WERFTEN is using a scanner feedback system (SRS) to digitalize and automate the processes involved in recording, managing and analysing cable laying data during the construction of the “Global Dream” cruise ship.

With our industry expertise and our IT competence, we support our customers with personnel bottlenecks, we advise and offer complete solutions as a trade. What can we do for you?

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