Jungheinrich – Customer reference

About Jungheinrich

Jungheinrich AG is one of the world's leading solution providers for intralogistics. With a portfolio of material handling equipment, logistics systems, associated services and its own sales and service network in over 40 countries, it offers its customers tailor-made solutions for the challenges of Industry 4.0.

Challenge

Jungheinrich uses diagnostic software as part of the commissioning, maintenance and repair of material handling equipment. Continuous growth and innovation at Jungheinrich require the gradual replacement of the existing software with a new diagnostic system. The diagnostic software developed by another service provider was to be taken over, stabilized and further developed.

Solution

The digital diagnostics software will support customer service technicians in the commissioning, maintenance and repair of vehicles. The software is used on around 330 different products (industrial trucks, components, accessories, etc.) and can be used by up to 1,000 users simultaneously. A total of 39,000 users are supported worldwide.

Our services

Transfer of all relevant results from the old service provider to the Azure DevOps infrastructure provided by the customer.
Stabilization and further development of the software in the areas of functionality, performance, stability, usability, data model and architecture.
Support with testing, piloting and rollout.
Setting up the support and maintenance structures and providing 3rd level support.

Customer benefits

The vehicles can be connected via the electronic system and are automatically recognized.
Internal control unit values can then be read out, settings made and events recorded in the vehicle evaluated.
The software supports troubleshooting, documentation and fault rectification.
The revision of the specialist architecture and the data model enables additional functionalities.
Stable, scalable and high-performance software with higher user acceptance thanks to modern UX.
Significant reduction in maintenance and servicing costs.

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